REFUND POLICY
al SHAZEN™
Effective Date: 14 October 2026
Last Updated: 14 October 2026
1. Overview
At al SHAZEN™, we aim to ensure that customers receive the products they ordered in the expected condition. This Refund Policy explains when you may request a refund and how we handle refund claims.
This policy does not limit any consumer rights or remedies available under applicable law.
2. When You May Request a Refund
You may contact us to request a refund if:
You receive a damaged product.
You receive a defective product.
You receive an incorrect product.
The product is materially different from the description or order.
Your order is cancelled and a refund is due.
A refund is otherwise required under applicable law.
Each request will be reviewed based on the circumstances, supporting information, and applicable legal requirements.
3. Change-of-Mind Requests
If you simply change your mind, dislike a fragrance, or find that a fragrance performs differently from your personal expectations, a refund may not be available where the product is correctly supplied, conforms to its description, and no legal remedy applies.
Because perfumes are personal-use products, the condition of the product, including whether it has been opened or used, may be relevant when assessing a return request. These considerations do not override any rights available under applicable law.
4. How to Submit a Refund Request
All refund requests must be submitted by email to info@alshazen.in.
Please provide:
Your order number or proof of purchase.
The email address used for the order, where applicable.
A description of the issue.
Clear photographs or a video showing the problem, where available.
Any other information reasonably needed to review the claim.
For offline purchases, please retain your bill or other proof of purchase and include a copy or relevant details in your email.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as reasonably possible after receiving it.
Please retain the product and its packaging until we respond. We may request photographs, videos, or other reasonable evidence to help assess the issue.
Do not send a product back before receiving return instructions from us.
Depending on the circumstances and applicable law, the resolution may include a replacement, refund, or another appropriate remedy.
6. Refund Approval and Processing
Once we have reviewed your request, we will communicate the outcome by email.
If a refund is approved or otherwise required, it will be processed through the original payment method or another lawful method communicated to you. The time required for the funds to appear in your account may depend on the payment provider or bank.
We will process refunds within the period required by applicable law.
7. Orders Cancelled by the Customer or by al SHAZEN™
If an order is cancelled and a refund is due, the refund will be handled in accordance with our Cancellation Policy and applicable law.
If al SHAZEN™ cannot fulfil a paid order, we will notify the customer and process any applicable refund.
8. Shipping and Return Costs
Responsibility for return shipping costs, where a return is appropriate, will depend on the reason for the return and applicable law. We will communicate the applicable arrangements by email before a product is returned.
Nothing in this policy excludes remedies that must be provided by law for damaged, defective, incorrect, or misdescribed products.
9. Fraudulent or Unauthorised Transactions
If you believe a payment or order was made without your authorisation, contact us at info@alshazen.in. You should also contact your bank or payment provider promptly where appropriate.
10. Contact Us
For all refund, replacement, damaged-product, defective-product, or incorrect-order requests, contact us by email only:
Email: info@alshazen.in
Website: https://www.alshazen.in
Business Address: Newtown, Kolkata – 700135, West Bengal, India
Please include your order number and relevant evidence so that we can review your request.