PRIVACY POLICY
al SHAZEN™
Effective Date: 14 October 2026
Last Updated: 14 October 2026
1. Introduction
al SHAZEN™ respects your privacy and aims to handle your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://www.alshazen.in, place an order, or contact us through our official sales channels.
2. Information We May Collect
Depending on how you interact with us, we may collect:
Contact details: name, email address, phone number, and delivery address, where provided.
Order details: products purchased, order number, delivery information, and transaction status.
Payment information: payment confirmation and transaction references supplied by the payment provider. We do not intend to collect or store complete card credentials or payment passwords.
Communications: information you provide when emailing us about an order, complaint, return, or refund.
Technical information: information such as device, browser, and website usage data, where collected by our website or service providers.
Please do not email payment passwords, one-time passwords (OTPs), or complete card details.
3. How We Use Your Information
We may use personal information to:
Process and fulfil orders.
Arrange payment, shipping, and delivery.
Respond to customer enquiries and complaints.
Assess cancellation, return, replacement, and refund requests.
Detect and help prevent fraud or misuse.
Maintain business, accounting, and transaction records.
Meet applicable legal obligations.
Operate, maintain, and improve our website and customer experience where appropriate.
We will not use personal information for a purpose that is not permitted by applicable law.
4. When We Share Information
We may share relevant information with service providers when reasonably necessary to operate our business, such as:
Payment gateways and payment processors.
Courier and delivery companies.
Website hosting, e-commerce, and technical service providers.
Professional advisers or government authorities where required or legally permitted.
We do not intend to sell customers' personal information as a business practice.
5. Payments
Payments may be processed by third-party payment providers. Their systems and privacy policies may govern how they process payment information. Please review the relevant provider's terms when making a payment.
6. Cookies and Website Technologies
Our website or its service providers may use cookies or similar technologies for functions such as maintaining website operations, remembering preferences, analytics, or security, depending on the website configuration.
You can review your browser settings to manage cookies. Disabling certain cookies may affect some website functions. Any consent required for non-essential cookies or similar technologies will be handled as required by applicable law.
7. Data Security
We take reasonable steps appropriate to our business to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance. Information may be retained longer where required by law.
9. Your Choices and Requests
You may email info@alshazen.in to ask about personal information associated with your order or to request correction or deletion where applicable.
We may need to verify your identity before acting on a request. We may also need to retain certain records to fulfil legal obligations or establish, exercise, or defend legal claims.
Any applicable rights, consent requirements, and request-handling procedures will be governed by Indian law.
10. Children's Information
Our website is not intended to encourage children to provide personal information without any legally required authorisation. If you believe a child has provided personal information inappropriately, contact us at info@alshazen.in.
11. Third-Party Websites
Our website or social media pages may link to third-party websites or services. We do not control their privacy practices. Please review their privacy policies before sharing personal information with them.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, website, or legal requirements. Updates will be published on this page with a revised date.
13. Contact Us
For privacy-related questions or requests, contact:
Email: info@alshazen.in
Website: https://www.alshazen.in
Business Address: Newtown, Kolkata – 700135, West Bengal, India
This policy should be read alongside our Terms & Conditions, Cancellation Policy, and Refund Policy.