CANCELLATION POLICY
al SHAZEN™
Effective Date: 14 October 2026
Last Updated: 14 October 2026
1. Overview
At al SHAZEN™, we understand that customers may occasionally need to cancel an order. This policy explains how to submit a cancellation request and how we handle it.
2. How to Request a Cancellation
To request cancellation, email info@alshazen.in as soon as possible.
Please include:
Your order number.
The email address used when placing the order.
A clear request to cancel the order.
Submitting a cancellation request does not automatically confirm that the order has been cancelled. We will review the order's processing and dispatch status and respond by email.
3. Orders Not Yet Dispatched
If your order has not been dispatched, we will make reasonable efforts to cancel it.
If the cancellation is accepted and payment has already been collected, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
4. Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be operationally possible. Please email us so we can review the available options.
Any return or refund after dispatch will be handled under our Refund Policy and applicable law. Nothing in this section removes any statutory right or remedy available to you.
5. Cancellation by al SHAZEN™
We may need to cancel an order because of product unavailability, a material listing or pricing error, suspected fraudulent activity, or another legitimate reason.
If we cancel an order after receiving payment, we will notify you and process any applicable refund in accordance with our Refund Policy and applicable law.
6. Cancellation Charges
We will not impose cancellation charges contrary to applicable law. Any charge that may lawfully apply must be disclosed and handled in accordance with applicable requirements.
7. Refunds Following Cancellation
Where a cancellation is accepted and a refund is due, the refund will be processed through the original payment method or another lawful method communicated to you. The time taken for the funds to appear may depend on the payment provider or bank.
For further details, please read our Refund Policy.
8. Offline Purchases
For purchases made offline, contact us at info@alshazen.in and provide your purchase details or proof of purchase. The available cancellation options will depend on the status of the transaction and applicable law.
9. Contact Us
All cancellation requests must be submitted by email:
Email: info@alshazen.in
Website: https://www.alshazen.in
Business Address: Newtown, Kolkata – 700135, West Bengal, India
Thank you for shopping with al SHAZEN™.