TERMS & CONDITIONS
al SHAZEN™
Effective Date: 17 September 2026
Last Updated: 14 October 2026
1. Introduction
Welcome to al SHAZEN™. These Terms & Conditions govern the use of https://www.alshazen.in and purchases made through our website, official Instagram account, and offline sales channels.
By using our website or placing an order, you agree to these Terms & Conditions, subject to applicable law.
2. Business Details
Brand Name: al SHAZEN™
Business Type: Individual Proprietorship
Business Address: Newtown, Kolkata – 700135, West Bengal, India
Website: https://www.alshazen.in
Customer Support Email: info@alshazen.in
Official Instagram: @alshazen
3. Products and Descriptions
We make reasonable efforts to provide accurate product descriptions, fragrance notes, images, packaging details, and prices. Minor variations in colour, packaging, or appearance may occur.
Fragrance perception and performance may vary depending on individual preferences, skin chemistry, application, weather, and storage conditions. Such variations do not remove any rights you may have if a product is defective, incorrect, or not as described.
4. Pricing and Payments
Prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, shipping charges, and other fees will be disclosed as required before purchase.
Orders are subject to payment authorisation, product availability, and confirmation. If we cannot fulfil an order, we will notify you and process any applicable refund in accordance with our Refund Policy and applicable law.
We will not impose cancellation charges contrary to applicable law.
5. Orders
Customers must provide accurate order, payment, and delivery information. An order acknowledgement may not constitute final acceptance of an order.
If an order cannot be fulfilled because of a genuine issue, such as product unavailability, a material listing error, or suspected fraud, we will take appropriate action and issue any applicable refund.
6. Shipping and Delivery
Online orders are delivered within India only. Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, incorrect addresses, and other circumstances.
Customers are responsible for providing complete and accurate delivery information. If an order is delayed, lost, incorrectly delivered, or marked as delivered but not received, email info@alshazen.in.
For further information, please read our Shipping and Delivery terms, if published separately.
7. Cancellation, Returns, and Refunds
Order cancellations are governed by our Cancellation Policy. Refund eligibility and processing are governed by our Refund Policy.
These policies do not restrict any consumer rights or remedies available under applicable law.
8. Safe Use of Products
Use perfumes according to the product label and intended purpose. Avoid contact with eyes and mouth, and discontinue use if irritation occurs. Review the ingredient information before use and keep products away from children, excessive heat, and open flames where applicable.
9. Intellectual Property
The al SHAZEN™ name, logos, branding, website content, images, and original materials are owned by or lawfully used by the brand, unless otherwise indicated.
You may not reproduce, copy, modify, distribute, or commercially exploit these materials without permission, except where permitted by law.
The trademark application for al SHAZEN™ is pending. The ™ symbol does not mean that trademark registration has been granted. The ® symbol will only be used where registration has been granted and its use is legally permitted.
10. Website and Acceptable Use
You agree not to use our website for unlawful or fraudulent activities, submit deliberately misleading information, interfere with website security, or infringe the rights of others.
We may take reasonable steps to address misuse, subject to applicable law.
11. Third-Party Services
Our website or order process may rely on third-party services, including payment providers, courier companies, and website service providers. Those providers may have their own terms and privacy practices.
Nothing in these Terms & Conditions excludes any responsibility that applicable law places on us.
12. Privacy
Personal information is handled in accordance with our Privacy Policy, which explains how information is collected, used, and shared.
13. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential losses arising from website use or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or restricts consumer rights, remedies, or liabilities that cannot lawfully be excluded or restricted.
14. Changes to These Terms
We may update these Terms & Conditions when our business practices, products, or legal obligations change. The revised version will be published on our website with an updated date.
Changes will not retrospectively remove rights that have already accrued to customers.
15. Governing Law
These Terms & Conditions are governed by the laws of India. Disputes will be handled by the courts or competent forums having jurisdiction under applicable law. Statutory consumer remedies remain available.
16. Contact
For questions about these Terms & Conditions or an order, email info@alshazen.in.
Website: https://www.alshazen.in
Business Address: Newtown, Kolkata – 700135, West Bengal, India
Thank you for choosing al SHAZEN™.